What happens if payment fails
Past-due subscriptions keep paid-plan access while you fix the card; unpaid or ended plans do not.
Where: Settings › Billing
Past due status
When a renewal payment fails, the plan goes past due and keeps working while you fix it, deadline alerts included.
Billing reads Payment overdue with the amount and Update payment, company admins see the same line on Home, and every company admin gets one email asking them to fix the payment.
Stripe retries the charge on its own schedule. If every retry fails, the plan becomes read-only and deadline reminder emails and texts stop until the payment goes through.
What is limited
While a payment is overdue the plan cannot change. Once the plan is read-only, changes are refused except on a filing due within 14 days or already late, which can still be reviewed and sent. Paying the open invoice restarts the plan; audit history, documents and billing history stay readable.
A first bank payment that does not go through is different: the plan ends, nothing is charged, and you choose a plan again to continue.
What to do
Send a message from the Help widget if you need help reconciling an invoice.
- Open Settings › Billing and select Update payment, or pay the open invoice once the plan is read-only.
- Update the card or bank account in Stripe and return to Billing.
- Check that Payment overdue is gone.
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Thanks for the feedback.Change plans, schedule or remove cancellation, and open the billing portal from Settings › Billing.
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TakePublic is a technology platform, not a law firm, broker-dealer, or auditor. Forms 3, 4 and 5 prepared in TakePublic file only after the reviewer the company designates, such as its securities counsel, signs off; any other filing prepared in TakePublic files only after a licensed securities attorney signs off.